5 Steps We Take To Ensure Excellent Customer Service
Here at Alberta Lift, we take a few things very seriously: safety, community, family and customer service. When you come into one of our two locations in person, call us, or even order through our online store, you'll be shown attention, respect and patience that is unmatched by any other equipment rental company.
We take pride in our customer service record and we continue to provide our loyal patrons with the same great assistance and guidance that they've come to expect from us year after year. To ensure that we're always offering the best possible service, we adhere to these 5 principles:
1. We Communicate With You
We are constantly engaging with you, our customers, and learning from your feedback. We make it easy for you to reach out and tell us how we've done via our Contact Us page on our website, in-store conversations and our quarterly customer service survey.
2. We Are Personable
We understand the importance of having someone there to help you with your rental purchase process, each and every step of the way. Not only is our staff full of information and able to guarantee that you receive the equipment that you need; they are patient, kind and fun-loving people.
3. We're Available
If you have a problem, we'll try to help you in any way we can. We're always available to help you and try to come up with a solution for any issue you may have on the job site. Being there for our customers when they need us is our top priority and that's why we are on call 24 hours / day, 7 days / week.
4. We Learn From Our Mistakes
Every business makes mistakes from time to time and while not all are necessarily preventable, we make 100% sure that we go over any issue with our team to establish a viable solution so that it doesn't happen again. We're constantly working to improve the customer service experience at Alberta Lift and to do this, we listen to our customers and learn from you as we grow.
5. We Are Consistent
Whether you're a new customer or a returning patron, you can expect the same great experience, knowledge, work ethic and friendly atmosphere that you enjoyed the very first time you came to us.
These 5 steps have culminated in what we call the L-I-F-T philosophy
L isten - We always listen to our customers' needs
I mprove - From your feedback, we're constantly working to improve our customer service.
F acilitate - Whatever you need, we're here to make it work for you and facilitate you in any way possible.
T hrive - We thrive on having happy customers and we're proud to say that our team has a great track record.
If you have any questions at all, please don't hesitate to contact us and you'll soon find out how our L-I-F-T philosophy has raised our customer service record to new heights.
Alberta Lift & Equipment Rentals. Service within reach.
Reader Comments (0)
You must login to post comments.